ALC’s aDifference Advisory Team recognized the efforts of our teammate, Raewyn “Fa’i” Mauia, as their April aDifference in Action nominee. Fa’i is a great example of this initiative, as it was launched to recognize the work of deserving individuals, and Fa’i is well known for her endless ability to “focus on the one” while never missing the chance to be a great co-worker. You can read more about Fa’i here, along with thoughts from her teammates Desmond Poulson and Andrew Boykin.
1. How long have you been with ALC? What were some of your favorite moments with the company?
First of all, thank you for the nomination; I’m very grateful. I was permanently hired on March 1, 2012, and I have just celebrated my ninth year with ALC!
Since I’ve been with the company for many years, I’ve made several memories from meeting new people, working with different departments, and working in other states. ALC offered me the opportunity to move East (Raleigh, NC) in 2017 to help set up the new dispatch center, and it was a great experience and missed very much.
One favorite moment with the company was when our field team came to the St. George office for training. I met my co-workers and put a person to the voice that I had worked alongside for so long. My all-time favorite activity and great memories are all the potlucks we’ve had throughout the years. I’m all about food so if having these helps keep the morale and the team spirit alive, by all means, let’s have them, because “no reason potlucks” are just as good enough reason for me! 😊
A special moment is one I hold dear to my heart because it showed the spirit of ALC and made me feel my company supported me. My younger sister, who at one time was an employee of ALC on the medical side, passed away in May of 2020 while in Washington state helping with a family funeral. I took time off to be with my family to prepare for her services and relocate back to St. George from North Carolina to help with my sister’s little ones. I could be with my family, help with my nieces and nephews, and relocate without much worry because the company allowed me to take the time needed until I was ready to come back to work. I am grateful every day for the support ALC has shown me, and my family and I continue to show my appreciation through dedication and commitment through my work.
2. What would you like to share about working with the Inside Operations team?
I’ve done many things within Inside Operations, and every department I’ve been a part of has made some impact on me and made me realize that I am a talented person. With ALC Schools, I continue to grow and learn in my current role as a supervisor with our Student Monitoring and Tracking department.
My supervisory position has provided me with a platform to advance my customer service skillsets to approach difficult situations and find solutions to unique problems. I am a work in progress, learning every day to be a better team lead and co-worker, and have embraced this role and its responsibilities. I want to use all that I’ve accumulated over the past nine years to be the best possible resource to my team and everyone within the ALC Schools family.
3. If you could do any job for just one day, what would it be?
If I had to pick one job, I would have to say that of a teacher. I graduated in 1999 from BYU-Hawaii with a Bachelor of Science degree in Information Systems and a minor in Business Management. I have a second degree in Business Education that, unfortunately, I wasn’t able to finish because I took an out-of-state contract opportunity.
Since then, the opportunity never materialized to return home to Hawaii to finish off my degree. I love higher education, and Math was my strongest and most favorite subject. I value education and am blessed to be able to help my nieces and nephews with their homework. I’m proud to have friends and family in the education field. My mom worked with special needs students at the elementary level and witnessing her interaction, care, and dedication to these students made my admiration for educators grow that much more. Educators have a difficult job teaching the future leaders of the world and do an awesome job! Without a doubt, this would be my job choice for one day.